Setup VMware Horizon View Remote Assistance Using VMware Horizon Toolbox

You will initially need to install the Horizon Toolbox 2 If you do not already have this installed. You can find my installation guide here. When this is installed you will need to navigate to this website, please note you will need to be logged in to view this page. – https://HORIZONVIEWFQDN:18443/toolbox/static/ra/help.html

You will be presented the following page on how to setup Remote Assistance.

The method that I picked was using Solicited Remote Assistance, this allows for the user to request remote assistance and they will have to accept the invitation when you connect to the session. This provides a secure user experience and it will provide confidence in the user that they are working on a safe system and you can’t connect without their knowledge.

Click the ‘Download Horizon_Remote_Asssistance_Installer_v1035.exe’ button. This will download the required file for your Gold Image/VDI machine that you want to provide remote assistance.

When you have copied this to your Gold Image/VDI machine. You can proceed to start the installer. Again this is a very simple install, you need to select ‘Install for End User’

You will be presented with the following message half way through the installation. You will need to close MSRA when the dialog box appears.

When you have completed this you will see the following complete message.

You will need to connect to the VMware Horizon View Toolbox page. This can be found at the following location – https://[HORIZONVIEWFQDN]:18443/toolbox/Login

You will be presented with the following website asking you to login –

You will need to login using your usual Administrator credentials or the Administrator account.

Once logged in you will be presented with this website. There is useful information on this website such as Session Audit Reporting, IE How many people are logging on the system concurrently.

You will need to click the Remote Assistance Tab and then select the ‘Remote Assistance Requests’ tab. You should see the below when you have reached this stage.

At this point you will need to ask the User that you require to assist to click the ‘Horizon Remote Assistance’ icon that will be on the User’s Desktop.

This will look like the icon below –

When you click this Icon you will be presented with the following message –

You will need the user to click ‘OK’ to this request.

When this is completed they will receive the below to confirm the request has been sent to the Administrator.

You will need to navigate back to the Remote Assistance Requests tab and you will see the ‘Start Assist’ button as per the below screenshot.

Click the ‘Start Assist’ button. This will download an Invitation.msrcincident file that you will need to click to start the remote session.

When this is clicked the user will be prompted with the following prompt. They will need to select ‘Yes’ to allow the remote assistance request.

Once this is accepted you will be presented with the below remote assistance page. As you can see you can also Request for Control from the user.